Welcome to the Sunnydaze Decor Shop FAQ page! We’re here to help make your decorating experience as joyful and seamless as possible. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to reach out to our friendly customer service team at [email protected].
Our Products & Style
Q: What kind of products does Sunnydaze Decor Shop offer?
A: We specialize in beautiful, festive, and cozy home décor designed to create a warm and inviting atmosphere. Our range includes Décor, Decorative Accents, Dinnerware, Faux Flowers, Faux Plants, Faux Trees, Garlands & Swag, Pillows & Throws, Seasonal Décor, Table Linens, Tabletop & Bar items, Wreaths, and a selection of Outdoor and Kitchen accessories. We focus on high-quality, aesthetically pleasing items perfect for home decorators and commercial spaces alike.
Q: Are the plants and flowers real?
A: No, we specialize in high-quality faux (artificial) flora. Our Faux Flowers, Plants, and Trees are designed to look incredibly lifelike without the maintenance, making them perfect for long-lasting beauty in any setting.
Ordering & Account
Q: How do I place an order?
A: Simply browse our website, add your favorite items to your cart, and proceed to checkout. You will be guided through the process to enter your shipping details and choose a payment method.
Q: Do I need to create an account to shop?
A: While you can check out as a guest, creating an account allows you to track your orders, save your address for faster checkout, and view your order history.
Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through our encrypted checkout system.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption technology to ensure all your personal and payment information is kept safe and secure.
Shipping & Delivery
Q: Where do you ship to?
A: We proudly ship globally! However, due to logistical constraints, we are currently unable to deliver to some remote areas and parts of Asia. You can enter your address at checkout to confirm availability.
Q: What are my shipping options and costs?
A: We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after shipment.
– Free Shipping: Available on orders over $50, shipped via EMS. Orders are processed in 1-2 business days and delivered within 15-25 days after shipment.
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after shipment.
– Free Shipping: Available on orders over $50, shipped via EMS. Orders are processed in 1-2 business days and delivered within 15-25 days after shipment.
Q: How long will it take to receive my order?
A: After a 1-2 business day processing period, please allow for the shipping time based on your chosen method. Please note that delivery times may occasionally be affected by factors beyond our control, such as customs processing, weather, or carrier delays, especially during peak holiday seasons.
Q: Can I track my order?
A: Yes! Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your package’s journey directly with the carrier.
Returns & Refunds
Q: What is your return policy?
A: Your satisfaction is our priority. If you are not completely happy with your purchase, you may return it within 15 days of receipt. The item must be in its original, unused condition. For full details, please visit our Returns Policy page or contact our customer service team.
Q: How do I initiate a return?
A: Please contact our customer service team at [email protected] to initiate a return and receive further instructions. Please have your order number ready.
Q: How long does it take to process a refund?
A: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 1-2 billing cycles for the refund to appear on your statement, depending on your financial institution.
Contact Us
Q: How can I get in touch with you?
A: We’d love to hear from you! For any questions not covered here, please email our dedicated customer service team at [email protected]. We are here to help!
Thank you for choosing Sunnydaze Decor Shop to help make your home cozy and festive!
Warmly,
The Sunnydaze Team